Online returns

1   WITHDRAWING FROM AGREEMENT 

We rejoice in the quality of our products and wish to offer our Webstore clients only the best. If, however, for some reason you are not satisfied with the purchased item, you have the right to withdraw from your order within 14 days of delivery, provided you return the product unused, undamaged and at your own expense. Upon receipt of your return we will immediately, but no later than 14 days from the submission of withdrawal, reimburse you the cost of your purchase, deducting, if necessary, the delivery expenses. Application for withdrawal, along with your bank account number, should be submitted at sales@nordicfoodproducts.com.


2   Unfortunately we are unable to reimburse you for the products you have already used.


3   SUBMISSION OF COMPLAINTS AND DAMAGED ITEMS 

If our product reached you in damaged condition, please contact us immediately at sales@nordicfoodproducts.com or call +372 56841490. If the product was damaged by our fault, we will replace it or reimburse you the full paid amount.

CUSTOMER’S RIGHTS AND OBLIGATIONS – CONSUMER PROTECTION BOARD